Online chatbots are nothing but virtual agents (A.I robots) on behalf of your company/account. They understand the queries and requests made by humans and replicate humans to revert with appropriate answers. They 24X7 online and provide instant answers. Overall, there are millions of users in the top 5-6 messaging platforms and serve as prospective customers. Leveraging A.I to reach out to them, instantly answering queries and assisting them with maps, images is the future business fuel. Some of the available platforms are: SMS, Facebook Messenger, Line, Wechat, Viber, Telegram etc.